Refund & Cancellation Policy

Refund & Cancellation Policy

This policy explains how donation payment issues, duplicate payments, failed payments, and cancellation scenarios are handled.

Donation Refunds

Donations are generally treated as voluntary contributions toward the Trust's charitable activities. The Trust's exact refund eligibility rules must be verified and updated here: [DONATION REFUND POLICY].

Duplicate Payment

If a donor is charged more than once for the same intended donation, the donor should contact the Trust with the payment reference/order ID, amount, date, donor name, email, phone number, and bank/payment proof where available.

Amount Deducted but Payment Unsuccessful

If money is deducted but the payment is shown as failed or unsuccessful, the donor should first check the payment gateway/bank status. Such cases may be reversed by the bank or payment gateway depending on their process.

Cancellation

Once a donation payment is completed, cancellation may not be possible unless the Trust approves a refund under its verified refund policy.

Dispute Process

For refund or payment disputes, contact sarvochdarpan@gmail.com with complete transaction details. Expected review/resolution timeframe: [REFUND REVIEW TIMEFRAME].

Contact for Payment Issues

Email: sarvochdarpan@gmail.com
Phone: +91 9919982256